Privacy Policy

This privacy policy should be read and understood together with, the general terms and conditions of use of The Berghouse and Cottages, all of their respective stakeholders, subsidiaries the subsidiaries of their subsidiaries and respective holding companies, the subsidiaries of such holding companies, divisions and affiliates (“BH&C” a.k.a The Berghouse and Cottages).
The General Principles of our Privacy Policy

2.1 This privacy policy covers how we treat your personal information. BH&C does not collect personal information automatically on this website (the “Site”) unless you provide BH&C with your personal information through registering or applying online for any BH&C, services, newsletters, competitions or when you contact BH&C electronically.

2.2 BH&C respects your privacy and your personal information and for this reason, we take care to protect your personal information and to keep it confidential.

2.3 When dealing with your personal information we apply the following:

2.3.1 We will only disclose, collate and process your personal information with your written permission unless we are legally required to do otherwise;

2.3.2 We will not use your personal information for any other purpose, other than that which we disclosed to you, unless you give us your written permission to do so, or unless we are permitted or required to do so by law;

2.3.3 By using the Site, registering or applying online for any BH&C products or services, or contacting BH&C electronically, you provide BH&C with your written permission to share your personal information within BH&C, in the ordinary course of BH&C’s business, including for purposes of providing you with the relevant products and services. You may revoke this consent in writing at any time.

3. What do we mean by Personal Information
Personal information refers to information relating to an identifiable person, for example, your name, age and identity number or any other information you use to register for the Site and all related information will also be regarded as personal information.

4. How we collect your Personal Information
Whenever you complete an application form, contact BH&C electronically, or use one of the products, services, facilities, tools or utilities offered by BH&C on the Site, BH&C will collect your personal information.

5. Website Analytics

You may visit this Site without providing any personal information. The website servers will in such instances collect the IP address used by you to access this Site, but not the e-mail address or any other personal identifiable information. The information on IP addresses is aggregated to measure the number of visits, the average time spent on the Site, pages viewed etc. BH&C analyses this non-identifiable traffic data to improve its services, via a 3rd party program known as Google Analytics.
BH&C may collect, hold and use statistical information about visits to the Site in order to help us improve the Site. Such information includes:

9.1 Your IP address;

9.2 The search terms you used;

9.3 The pages you accessed on the Site and the links you clicked on;

9.4 The date and time you visited the Site;

9.5 The referring website (if any) through which you clicked through to reach the Site;

9.6 The type of browser you use (eg. Internet Explorer, Mozilla or Firefox).

10 Use of Cookies

While BH&C uses cookies on this Site where they are required for particular features to work, the cookies BH&C uses do not collect and/or store any personal information about you.
BH&C merely uses cookies on this Site to track and analyse website usage.

6. Protection of your Personal Information

6.1 BH&C values the information that you choose to provide and will take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. The information BH&C has, concerning its clients, is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.

6.2 When you use the products, services, facilities, tools or utilities provided by BH&C on the Site, you may be given an access number, user name, password and/or personal identification number (“PIN”). You must always keep your user name, access card, password and/or PIN a secret and ensure that you do not disclose it to anyone.

7. Correction of Personal Information
If you ever want to update or correct any of your personal information held by BH&C, you can e-mail us via

8. Personal Information held by or disclosed by you or BH&C to a third party
Because BH&C is not responsible for any representations or information or warranties or content on any third party website (including third party websites linked to the Site, websites facilitated by us or websites that serve as social networks like Facebook or Twitter), BH&C does not exercise control over the privacy policies of these third parties and you should refer to the privacy policy of these third parties to see how they protect your privacy.

10 Changes to this Privacy Policy

10.1 We may amend this privacy policy from time to time. We will give you notice of any material changes within a reasonable time, however, we recommend that you familiarise yourself with this privacy policy regularly.

11.2 The current version of this privacy policy will govern the respective rights and obligations between you and BH&C each time that you access and use the Site.

12. Which laws apply to this Privacy Policy
This privacy policy is governed by the laws of the Republic of South Africa, and you consent to the jurisdiction of the South African courts in respect of any dispute which may arise out of or in connection with the formation, interpretation, substance or application of this privacy policy.